A pick up location and eta will be supplied to you as your dog leaves Romania and their way home to you. You will be added to a Transport Chat which will keep you updated of progress and/or any unexpected delays. We ask that adoptants do not enter into a general chat on the Transport Chat, or keep asking questions, as this distracts the driver. He has the dogs’ welfare and safety to think about at all times – just as it should be.
We ask that you bring along a strong harness and slip lead when collecting your dog from transport. Fresh water supplies and some freshly cooked chicken are also welcomed by the weary travellers too!

We strongly recommend, where possible, children and other pets are not brought along when collecting your new dog. In the event this is unavoidable, a CRATE IS A MUST.
These guidelines are in place to protect the safety and well-being of the dog, the driver/passengers in your vehicle and other road users. Do not attempt to walk your dog in the collection area or on the way home.

It is very important to contact Petlog (0844 4633 999) to register your pets microchip into their system - the cost is £17.

Register microchip

1. Giving the dog SPACE is mandatory – do not push by stroking him/her; after all you wouldn’t want to be kissed or hugged by a stranger, your dog is the same.

2. DO NOT constantly come with treats because your dog will never understand why a smiley face permanently approaches and gives him food when all he/she wants is to have peace and accommodation within the new environment, sniffing and getting to know the area.

3. Leave the dog ALONE. IGNORE him/her for a while and let him/her approach you first. When this happens, it means he/she is ready to properly meet you. Again, no hugs, kisses or strokes as they will just feel trapped by your arms. You have a lifetime for these things after he/she is ready to accept your love.

4. Keep the dog away from your EXIT DOOR as he/she can so easily sneak between your legs and escape. Never under estimate them as, even from curiosity, they will want to go out. The first attempt for any dog who was kennelled is to go through a door and explore more or to run away where he feels trapped.

1. PREPARE your garden. Any objects which can be used to assist the dog to climb over fences should be moved (garden benches, storage containers etc.) Some dogs will also try to burrow under fences or chew through them in an endeavour to escape.

2. Do not leave the dog UNSUPERVISED in your garden because he/she can easily find a way to escape even if you are sure there is no way to do it. TRUST US, when a dog panics, he will find the opportunity to do it. These ex strays have had to fight for their lives and survive in the streets; they are braver and smarter than you think. Keep them on a long line and stay with them and you won’t give them the opportunity to escape.

3. DO NOT WALK the dog until you bond with him and exercise him/her firstly in your garden. Many of the dogs come from shelters and have never had a lead or collar and any attempt to rush him/her will be a step backwards and you will lose his/her trust.

1. Do not walk the dog without having a SLIP LEAD AND HARNESS, with a lead attached. Any dog can escape from a regular collar or harness; it takes just a second and you will lose your dog. What’s the point of a dog travelling 3000KM and die in the U.K and for you to feel guilty for your entire life when these things can so easily be avoided by using the proper tools and heeding the advice given.

2. Do not let the dog OFF LEAD – being friendly and relaxed doesn’t mean he/she will come back to you when he/she is out – he can get scared and, in a split second, he/she is gone forever.